Returns & Refunds
Tool Doogal wants customers to receive the correct product in good condition and with accurate product information.
Before Starting a Return
Please contact Tool Doogal before sending any item back. Return eligibility can vary by product condition, order circumstances, and supplier requirements, so returns must be reviewed and authorized before shipment.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number, a description of the issue, and photos when available. We will review the issue and provide the appropriate next steps.
Other Return Requests
For other return requests, contact us with your order details before shipping the item. We will confirm whether the item is eligible for return and provide instructions if approved. Do not ship a return without authorization.
Refund Timing
When a refund is approved, it will be issued through the applicable order payment method or another method agreed with the customer. Processing times can vary by payment provider and bank.
Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the applicable product or supplier requirements. We will explain any applicable costs before an authorized return is sent.
Questions
If you are unsure whether a product is right for your application, contact Tool Doogal before ordering. We are happy to help review product information before purchase.